When it comes to digital innovation — threats and opportunities are more vast than ever. How can an entity strive to maintain a balance between now & new, unique & distinctively useful, and ultimately gain traction in such a dynamic market?
We are no longer an economy of products and services. The digital transformation demands that we focus our attention on experiences and outcomes. Business leaders and their organizations must shift to keeping promises—no matter how their customers interact with them. (Disrupting Digital Business: Create an Authentic Experience in the Peer-to-Peer Economy, 2015, R “Ray Wang)
Following the #CXOTour — Andy Roy summarized Ray Wangs thoughts on just that. The formula? To bring Digital Disruption (D2) to your competitors, spot these signs (C2) and take action (E2).